Merlin Mortgage Management Ltd

The Data Protection Act

The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you're entitled to know how we intend to use any information you provide, or that we may obtain from other sources, eg. credit reference agencies or your employer. You can then decide whether you want us to have that information.

To provide the highest level of customer service we need accurate customer information. You can help by informing us whenever your circumstances change, either by phone, email or post.

How do we use your personal information?

Our main use of your personal information is to source the most appropriate product for your circumstances and to provide the specific service you require.

If you apply through us for insurance or mortgage purposes we will pass your details to the insurer or lender. If you make a claim (for insurance), any information you give to us or to the insurer may be put onto a register of claims and shared with other insurers to prevent fraudulent claims. A list of the participants is available from the insurer. For mortgage applications, the information provided to us is purely used for the application process. We do not distribute or sell your contact details to third parties for marketing purposes.